Quality Assurance

ATM Automation Limited provides robotics and automation systems to the Automotive, Medical Device, Packaging and Plastics industries.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and exceed their expectations. We are committed to continuous improvement and have established a Quality Management System in accordance with the requirements of BS EN ISO 9001:2015 which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

• Regular gathering and monitoring of customer feedback

• A customer complaints procedure

• Selection and performance monitoring of suppliers against set criteria

• Training and development for our employees

• Regular audit of our internal processes

• Measurable quality objectives which reflect our business aims, business risks and opportunities

• Management reviews of audit results, customer feedback and complaints

• Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

This Quality Policy Statement is reviewed annually to ensure its continued relevance and adequacy. It is part of the company’s training programme to ensure that this policy statement is briefed, understood and implemented at all levels within the company.